We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@Zelviqa.com. Please note that returns will need to be sent to the following address: 888 Eastern Ave Malden, MA 02148
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@Zelviqa.com.
Defective or Damaged Items:
- Full refund or replacement provided for defective products
- LED Facial Massager includes 1-year manufacturer warranty
- We cover return shipping costs for defective or damaged items
- Contact support@Zelviqa.com within 7 days of receiving damaged item
Non-Returnable Items:
- Opened or used skincare products (serums, essences) - for hygiene and safety reasons
- Used beauty devices (unless defective or covered by warranty)
- Items without original packaging or missing accessories
- Sale items or clearance products
- Gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@Zelviqa.com.